Hey [FIRST NAME GOES HERE],

As many of you know, we’ve been making some big behind-the-scenes changes to our website over the past few months — including moving to a new e-commerce platform.

We’ve now completed the migration of customer accounts from Squarespace (old system) to our new system. If you’ve made a purchase in the past, you now have an account on our updated site — this means you can access your previous downloads and order information more easily going forward.

However you’ll need to re-set your password to do that. So here is how:

1. Click here to start: Reset Password​
2. Use the email address associated with your original purchase (the one this email was sent to).
3. Check your inbox for an email from WooCommerce/WordPress with a reset link. (If you don’t see it right away, peek at your spam or promotions folder.)
4. Once your password is reset, you can log in here: My Account​

If you run into any issues, just reach out to us at account@neurodivergentinsights.com — we’re here to help.

Noticed Your Name’s Off in This Email?

One other thing we want to flag — during our recent system migration, some names were automatically pulled from your old customer account (like the name on a credit card or an old billing profile). That’s how we’re able to send this email. This means you might be receiving emails from us using a name that no longer reflects who you are.

This matters deeply to us. Names often carry personal meaning and can reflect significant identity shifts. When I realized this had happened, I felt sick to my stomach. So first, please accept my heartfelt apology if you've received an email addressed in a way that doesn't feel honoring or aligned.

If this happened to you, we’ve set up a simple form where you can share the name you’d like us to use moving forward. Just enter the email address this message was sent to, along with your preferred name, and we’ll make sure it’s updated ASAP.

​Name Change Form Request ​

Thank you so much for your grace — and for being part of this community.

Warmly,

Megan Anna and the Neurodivergent Insights Team

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113 Cherry St , Seattle, WA 98104-2205
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